NITE Support

Trouble signing in, updating your profile, or managing your account.

• Password reset or sign-in trouble
• Update profile, email, or phone number
• Delete my account
• Account locked or suspended

Help with Free, Premium, and Verified memberships, payments, or cancellations.

• Upgrade or switch membership
• Cancel my subscription
• Refund or payment dispute
• Charged but membership not active
• Update payment method or billing email

How your data is handled, reporting concerns, and safety features.

• Report a safety concern or harassment
• Report a spam or fake account
• Request a copy of my data
• Location and "Show where I'm out" settings

Something not working? Let us know and we'll look into it.

• App crashes or won't open
• Check-in photo won't upload
• Push notifications not working
• Screens or features not loading

Questions about your crew, group chats, friends, or direct messages.

• Create, join, or leave a crew
• Messages not sending or delivering
• Block or report a member
• Friends not showing up

Help with venue verification, check-in photos, XP, and Regular, VIP, or Black status.

• Check-in failed or wasn't counted
• Wrong venue or duplicate check-in
• XP or status not updating
• Venue missing from the list
• How status tiers work